Refund Policy
Gliztech Refund Policy
At Gliztech, we are dedicated to delivering exceptional Amazon Automation services to our clients. While we strive for excellence, we understand that situations may arise where a refund request is necessary. Below is our refund policy, outlining the conditions under which refunds may or may not be granted.
Non-Refundable Services:
- Discounted Packages:
Refunds are not available for discounted service packages due to their reduced pricing.
- Approved Deliverables:ent:
Refunds are not granted once deliverables, such as product listings, optimization strategies, or campaign setups, are approved by the client.
- Client Inactivity:
Inactivity or lack of communication for more than two weeks voids eligibility for a refund.
- Policy Violations:
Breach of Gliztech’s terms and conditions will disqualify clients from receiving refunds.
- Duplicate Engagements:
Working with another provider for the same service forfeits the right to claim refunds.
- Unclear Requirements:
Refunds are not granted if the provided project brief is incomplete or if there are significant changes to the initial scope.
- Late Refund Requests:
Refunds requested outside the specified timeframe will not be considered.
- Business or Personal Changes:
Refunds are not provided for reasons such as business closures, brand rebranding, or personal decisions.
- Processing Fee:
A 12% processing fee applies to all client-initiated refund requests.
- Final Deliverables:
Refunds are not available once final project files or deliverables are handed over.
- Specific Services:
Services like Amazon PPC management, product hunting, product sourcing, and account setup are non-refundable.
- Third-Party Services:
Refunds do not apply to outsourced work conducted by Gliztech.
Refund Eligibility:
- Service Non-Delivery:
Refunds are eligible if Gliztech fails to deliver agreed-upon services, provided all client requirements were fulfilled and prerequisites met.
- Termination by Gliztech:
If the project is terminated by Gliztech due to unforeseen circumstances, a prorated refund will be issued based on work completed.
Refund Process:
- Step 1:
Refund requests will be reviewed and processed within 30 business days if deemed valid.
- Step 2:
A detailed explanation for the refund request must be provided by the client.
Communication & Dispute Resolution:
At Gliztech, we believe in maintaining open communication. If you have any concerns during the project, please reach out to us immediately. Our team is committed to finding a resolution that aligns with your expectations.
By working with Gliztech, you agree to the terms outlined in this refund policy.
If you have any questions or require clarification, feel free to contact us.
